Complaints
If as a client you have a complaint concerning the services of CapitalatWork, you should immediately and by writing forward your complaint to the concerned management team of CapitalatWork. The management shall acknowledge receipt of the complaint in writing and describe the way the complaint will be treated.
Depending on which country is concerned, your complaint is to be forwarded to one of the following adresses :
For Belgium and The Netherlands : Avenue de la Couronne 153 - 1050 Brussels - Belgium
For Luxembourg: Rue Léon Laval 12 - 3372 Leudelange - Luxembourg
For Switzerland : Rue du Marché 9 - 1204 Genève - Switzerland
For the complaints concerning the Belgian entity :
In case you disagree with the answer given by CapitalatWork to your complaint, and as far you are not classified as a professional investor, we invite you to submit your complaint to the mediation service with following coordinates “Service de Mediation Banques Credit Placements”, rue Belliard 15-17 boite 8, 1040 Bruxelles” (Internet site : http://www.ombfin.be and e-mail adress : ombudsman@ombfin.be). The mediation service can propose solutions to end the dispute.